Findbaya

Refund and cancellation policy

Last updated: 9 October 2026

This policy covers two different things, so please read the part that applies to you: (1) the subscription a business owner pays to Findbaya, and (2) anything a customer buys from a business they found through a Findbaya page.

1. Findbaya subscriptions (business owners)

  • Plans are billed in naira, monthly, and the price is shown before you pay. Paid plans are handled by our payment provider, Paystack.
  • You can cancel at any time. Your plan then stays active until the end of the period you have already paid for, and you will not be charged again.
  • No refunds once the service has been provided. Your plan is active as soon as you subscribe, so fees for a period that has started are not refunded, and we do not give part-month refunds when you cancel mid-period, unless the law says otherwise.
  • The only exception is a billing mistake on our side, such as being charged twice for the same period, or being charged after you had cancelled before the renewal date. Tell us within 30 days with your account email and the payment reference, and we will correct it. Any such correction is paid back to the card or bank account you paid with and can take several working days to arrive.
  • Introductory offers shown on our site (for example a reduced first month) are subject to the conditions shown with the offer. Please check the plan details before you pay.

2. Purchases from a business on Findbaya (customers)

Findbaya is a software tool. Customers never pay Findbaya for a business's goods or services, and we do not hold your money. Any purchase is an agreement between you and the business. For a refund, return, replacement or cancellation of something you bought, contact the business directly, using the phone number or WhatsApp on its page. The business sets its own refund terms, and it is responsible for honouring them.

If a business does not respond, or you think a page is a scam or misleading, use the "Report this page" link at the bottom of that page. If you have been defrauded, also report it to the police or the Federal Competition and Consumer Protection Commission (FCCPC). We cannot recover money you paid to a business, and we do not guarantee any business's products or services.

How to report a billing mistake

Contact us using the details below. Give your account email, what you were charged, the date, and the payment reference if you have it. We aim to reply within 7 days.

Your legal rights

Nothing in this policy takes away any rights you have under Nigerian consumer protection law, or the law of the country where you live, that cannot be limited by agreement.

Who we are and how to contact us

See also our Terms of use.

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